Privacy Policy

1. Introduction

Better Block ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide

• Name and contact information (email address, phone number)
• Company or organisation name
• Property management details relevant to our services
• Communications you send to us via email, contact forms, or other channels

2.2 Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie section below)

3. How We Use Your Information

We use personal data for the following purposes:

• To provide and manage our block management services
• To respond to your enquiries and communicate with you
• To send you service-related notifications and updates
• To improve our website and services
• To comply with legal obligations
• To protect our legitimate business interests

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract: Processing necessary to perform a contract with you or take steps at your request before entering a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Processing necessary to comply with UK law
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third parties who assist us in operating our business (e.g., IT support, hosting providers)
• Professional Advisers: Accountants, auditors, and legal advisers as necessary
• Regulatory Bodies: Where required by law or regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. International Transfers

Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including the use of Standard Contractual Clauses or transfers to countries with adequate data protection standards as recognised by the UK.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purposes for which it is processed.

For enquiries that do not result in a business relationship, we typically retain data for up to 2 years. For clients, we retain records for 7 years after the end of the business relationship to comply with UK legal and regulatory requirements.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: